Help Center

GuineeMall · Find answers to frequently asked questions
Can't find the answer? Read below or contact us.
AllAccountPosting VehiclesSearchingPromotion & PaymentTrading Safety

Account

How do I register?+
Click 'Log In' → 'Sign up'. Choose email or phone. Create a username, password, verify your email. Registration is free.
I forgot my password+
Click 'Forgot password' on the login modal. Enter your email, get the code, reset. Password must be 6-32 characters.
Can I log in with Facebook?+
Yes — click the Facebook button in the login modal. Authorize and you're in.
How do I change my account info?+
Log in → My Account → Account Info. Change your nickname, avatar, phone, bio. Username change requires email verification.
Can I delete my account?+
Yes — go to My Account → Account Info → Delete Account. All your data (listings, favorites, messages) will be permanently removed.

Posting Vehicles

What do I need to post?+
Log in. Fill in vehicle details (brand, model, year, mileage, fuel type, transmission, city, price, description), upload at least 1 photo (max 10, 10MB each).
Is posting free?+
Yes — basic posting is completely free for all registered users. Promoted listings are a paid upgrade.
When does my ad go live?+
Immediately after submission. We run AI + manual spot-checks — violating content will be removed.
How to edit or remove my ad?+
Log in → My Account → My Listings. Edit or deactivate anytime.

Promotion & Payment

What promotion packages are available?+
Visit the Promote page for duration, pricing and benefits. Pay via PayPal and your vehicle is immediately featured.
What payment methods do you support?+
Currently PayPal (international). PayPal supports major banks, cards and balance.
Can I get a refund?+
Promotion packages are prepaid virtual services — once activated, non-refundable. If there's a platform issue preventing the service, we'll extend or compensate.

Trading Safety

Does GuineeMall offer escrow?+
GuineeMall is an information platform — we don't handle payments. See our Safe Trading Guide for recommended steps.
How to contact buyer/seller?+
Each vehicle has an 'Inquiry' button. Chat via platform messages, WhatsApp or phone — your choice.
Still have questions?
Reach us through any of these channels and we'll get back to you.
Email:18918855336@126.com or visit the Contact page